I meet with the technicians on my team to collect yesterday’s preventive maintenance documents and breakdown reports and to plan today’s schedule. Conducting regular maintenance visits is at the centre of our activities, to make sure we provide a memorable customer experience.

I spend some time with the supervisor on my team to review the pending issues in my zone. I suggest action steps to take, to ensure we maintain fast intervention times and minimum repetitive breakdowns. The reliability of our service proposal sets Mitsulift apart from the competition and is at the core of our reputation as a provider of uninterruptible building moving systems.

I just finished preparing a quotation for a new client. I ask the Account Executive to send it to the client and I make a note to follow up with him in 3 days.

Having lunch with my colleagues in the company lunch room. I really enjoy this time of the day because I get to spend some time with my colleagues from different departments and share our stories.

I have a meeting with my client to discuss some maintenance issues. Showing my customers that I care about their business is at the heart of what I do.

I inspect a site and monitor the technicians’ tools and equipment to ensure their safety suitability. I also supervise the technicians and provide them with adequate support to ensure satisfactory execution and completion of the maintenance work.